Design strategies in public services /
By reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embracing co-design and digital technologies, adv...
| Main Authors: | , , , |
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| Corporate Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
Cambridge :
Cambridge University Press,
2025.
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| Series: | Cambridge elements. Elements in public and nonprofit administration
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | By reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embracing co-design and digital technologies, advancing a citizen-centred strategy for public service design, and this approach prioritizes value creation and responsiveness, highlighting the importance of involving users and providers in the development of services that meet changing needs and promote inclusion. Combining theoretical insights with practical solutions, this resource offers a comprehensive framework for public management research. It highlights the need for ongoing engagement and integration of user experiences, presenting an effective strategy to navigate the complexities of public service design. |
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| Physical Description: | 1 online resource. |
| ISBN: | 9781009451734 1009451731 9781009451772 1009451774 |
| DOI: | 10.1017/9781009451734 |