Design strategies in public services /

By reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embracing co-design and digital technologies, adv...

Full description

Bibliographic Details

Main Authors:	Cucciniello, Maria (College teacher) (Author), Nasi, Greta (Author), Porumbescu, Gregory (Author), Tarricone, Rosanna (Author)
Corporate Author:	Cambridge University Press
Format:	eBook
Language:	English
Published:	Cambridge : Cambridge University Press, 2025.
Series:	Cambridge elements. Elements in public and nonprofit administration
Subjects:	Customer services. Municipal services. Service à la clientèle. Services municipaux. Customer services Municipal services Electronic books.
Online Access:	Connect to the full text of this electronic book