Customer service in academic libraries : tales from the front lines /

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing...

Full description

Bibliographic Details

Corporate Author:	ScienceDirect (Online service)
Other Authors:	Mossop, Stephen (Editor)
Format:	eBook
Language:	English
Published:	Waltham, MA : Chandos Publishing, [2016]
Series:	Chandos information professional series.
Subjects:	Academic libraries > Customer services. Bibliothèques universitaires > Service à la clientèle. Academic libraries > Customer services Electronic books.
Online Access:	Connect to the full text of this electronic book