Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization /

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated...

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Bibliographic Details

Main Author:	Loshin, David, 1963- (Author)
Corporate Author:	ScienceDirect (Online service)
Format:	eBook
Language:	English
Published:	Amsterdam : Morgan Kaufmann, 2014.
Subjects:	Customer relations. Business planning. Consumers > Research. Consommateurs > Recherche. BUSINESS & ECONOMICS > Industrial Management. BUSINESS & ECONOMICS > Management. BUSINESS & ECONOMICS > Management Science. BUSINESS & ECONOMICS > Organizational Behavior. Business planning Consumers > Research Customer relations Electronic books.
Online Access:	Connect to the full text of this electronic book