Call Center operation : design, operation, and maintenance /

Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.

Bibliographic Details
Main Author:	Sharp, Duane E.
Corporate Author:	ScienceDirect (Online service)
Format:	eBook
Language:	English
Published:	Amsterdam ; Boston : Digital Press, ©2003.
Subjects:	Call centers > Management. Centres d'appels (Affaires) > Gestion. BUSINESS & ECONOMICS > Customer Relations. Call centers > Management Electronic books.
Online Access:	Connect to the full text of this electronic book

by Sharp, Duane E.
Published 2003

Connect to the full text of this electronic book

eBook

by Sharp, Duane E.
Published 2003

Book