Call Center operation : design, operation, and maintenance /

Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.

Bibliographic Details

Main Author:	Sharp, Duane E.
Corporate Author:	ScienceDirect (Online service)
Format:	eBook
Language:	English
Published:	Amsterdam ; Boston : Digital Press, ©2003.
Subjects:	Call centers > Management. Centres d'appels (Affaires) > Gestion. BUSINESS & ECONOMICS > Customer Relations. Call centers > Management Electronic books.
Online Access:	Connect to the full text of this electronic book