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Call Center operation : design, operation, and maintenance /

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Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.

Bibliographic Details
Main Author: Sharp, Duane E.
Corporate Author: ScienceDirect (Online service)
Format: eBook
Language:English
Published: Amsterdam ; Boston : Digital Press, ©2003.
Subjects:
Call centers > Management.
Centres d'appels (Affaires) > Gestion.
BUSINESS & ECONOMICS > Customer Relations.
Call centers > Management
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Summary:Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
Physical Description:1 online resource (xiii, 303 pages) : illustrations
Bibliography:Includes bibliographical references (pages 283-285) and index.
ISBN:9780080490618
0080490611
9781555582777
155558277X
9781281007018
1281007013