Service design for business : a practical guide to optimizing the customer experience /

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, e...

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Bibliographic Details

Main Authors:	Reason, Ben, 1972- (Author), Løvlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
Format:	eBook
Language:	English
Published:	Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]
Subjects:	Customer services. Customer relations.
Online Access:	Connect to the full text of this electronic book