Crafting service processes : the art and science /

As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies and scripts used in the staging of such experiences. It introduces the reader to many fundamental notions in service operations, from posit...

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Bibliographic Details

Main Author:	Harvey, Jean, 1950- (Author)
Corporate Author:	Knovel (Firm)
Format:	eBook
Language:	English
Published:	Milwaukee, Wisconsin : ASQ Quality Press, [2019]
Subjects:	Organizational effectiveness. Service industries > Management. Efficacité organisationnelle. Services (Industrie) > Gestion. Organizational effectiveness Service industries > Management Electronic books.
Online Access:	Connect to the full text of this electronic book