Office induction series. Handling the irate caller /

This video lays out an easy to follow step by step system of handling the irate caller. Viewers will learn how to let the irate caller burn themselves out, the importance of paraphrasing, how to calm themselves down and how to get to the real problem.

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Dandenong, Victoria : Channel 1 Creative Media, 2018.
Series:	Academic Video Online
Subjects:	Customer services. Telephone calls. Personnel management. Personnel Management Service à la clientèle. Appels téléphoniques. Personnel > Direction. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)