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2:00 minutes to success. SLA - service level agreement /

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SLA - Service Level Agreement is a timely video that clearly explains how a Service Level Agreement (SLA) is a written document that sets out the service(s) a provider will deliver to a client. It identifies what has been agreed and the expected level of service and how service performance and stand...

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Bibliographic Details
Format: Video
Language:English
Language Notes:In English.
Published: Melbourne, Victoria : Seven Dimensions, 2022.
Series:2 Minutes To Success
Subjects:
Service-level agreements.
Personnel management.
Qualité de service.
Personnel > Direction.
Personnel management
Service-level agreements
Educational films
Short films
Educational films.
Short films.
Films éducatifs.
Courts métrages.
Online Access:Connect to this streaming video (Alexander Street Press)
Description
Summary:SLA - Service Level Agreement is a timely video that clearly explains how a Service Level Agreement (SLA) is a written document that sets out the service(s) a provider will deliver to a client. It identifies what has been agreed and the expected level of service and how service performance and standards will be measured. In this video psychologist Eve Ash explains how SLAs work and the essential steps in developing them.
Item Description:Title from resource description page (viewed September 12, 2022).
Physical Description:1 online resource (3 minutes)
Playing Time:00:02:17