2 minutes to success : Handling a complainer /

Being surrounded by complainers is hard, but as Peter Quarry points out, there are ways to handle them. You can acknowledge what they're saying, showing empathy and putting forward positive solutions. If they persist, and especially if you work with them, it is best to ignore them, since what t...

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Bibliographic Details
Format:	Video
Language:	English
Language Notes:	In English with optional closed-captions and transcript in English.
Published:	[South Melbourne, Victoria] : Seven Dimensions, [2020]
Series:	2 minutes to success.
Subjects:	Conflict management. Consumer complaints. Gestion des conflits. Consommateurs > Plaintes. Business communication. Corporate culture. Personnel management. Problem employees. Webcast Educational films. Short films. Internet videos Internet videos. Vidéos sur Internet. Films éducatifs. Courts métrages.
Online Access:	Connect to this streaming video (Alexander Street Press)

Description
Summary:	Being surrounded by complainers is hard, but as Peter Quarry points out, there are ways to handle them. You can acknowledge what they're saying, showing empathy and putting forward positive solutions. If they persist, and especially if you work with them, it is best to ignore them, since what they really seek is attention. When you don't react, there's no payoff.
Item Description:	Originally released by Seven Dimensions, 2020. Streaming video file encoded with permission for digital streaming by Infobase on March 09, 2020.
Physical Description:	1 online resource (1 video file (1 min., 55 sec)) : sound, color
Playing Time:	00:01:56