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2 minutes to success : Handling a complainer /

Being surrounded by complainers is hard, but as Peter Quarry points out, there are ways to handle them. You can acknowledge what they're saying, showing empathy and putting forward positive solutions. If they persist, and especially if you work with them, it is best to ignore them, since what t...

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Bibliographic Details
Format: Video
Language:English
Language Notes:In English with optional closed-captions and transcript in English.
Published: [South Melbourne, Victoria] : Seven Dimensions, [2020]
Series:2 minutes to success.
Subjects:
Conflict management.
Consumer complaints.
Gestion des conflits.
Consommateurs > Plaintes.
Business communication.
Corporate culture.
Personnel management.
Problem employees.
Webcast
Educational films.
Short films.
Internet videos
Internet videos.
Vidéos sur Internet.
Films éducatifs.
Courts métrages.
Online Access:Connect to this streaming video (Alexander Street Press)

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Connect to this streaming video (Alexander Street Press)

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