Cover Image

The A to Z of customer service : tales from the sharp end /

Featuring case studies, this program examines the essential components of quality customer service. It covers first impressions, explains how to deal with customer complaints, and discusses internal customers and teamwork.

Bibliographic Details
Format: Video
Language:English
Language Notes:In English.
Published: London, England : TV Choice, 2008.
Series:Academic Video Online
Subjects:
Service industries > Customer services > Great Britain.
Services (Industrie) > Service à la clientèle > Grande-Bretagne.
Service industries > Customer services
Great Britain
documentary film.
Documentary films
Documentary films.
Documentaires.
Online Access:Connect to this streaming video (Alexander Street Press)
Description
Summary:Featuring case studies, this program examines the essential components of quality customer service. It covers first impressions, explains how to deal with customer complaints, and discusses internal customers and teamwork.
Item Description:Title from title screen (viewed October 16, 2018).
Physical Description:1 online resource (29 min.)
Playing Time:00:28:42