The A to Z of customer service : tales from the sharp end /
Featuring case studies, this program examines the essential components of quality customer service. It covers first impressions, explains how to deal with customer complaints, and discusses internal customers and teamwork.
| Format: | Video |
|---|---|
| Language: | English |
| Language Notes: | In English. |
| Published: |
London, England :
TV Choice,
2008.
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| Series: | Academic Video Online
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| Subjects: | |
| Online Access: | Connect to this streaming video (Alexander Street Press) |
Internet
Connect to this streaming video (Alexander Street Press)Available Online
| Call Number | Status | Get It |
|---|---|---|
| Available | ||