Customer service video series. Episode 6, A playful way to annoy your customers /

Some people ask, "Can I help you?" Others ask, "What can I do to avoid helping you?" This video will illustrate why the first approach is better. Which you might think is obvious. After all, who would choose the second approach? Plenty of businesses, unfortunately. Is yours one o...

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Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Bloomington, IL : The Jeff Havens Company, 2013.
Series:	Academic Video Online
Subjects:	Customer services. Consumer behavior. Service à la clientèle. Consommateurs > Comportement. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)