Remarkable customer service. [4 of 8], When, if, and how to go off-script /
In this video, we discuss the various benefits of using a customer service script, as well as the potential pitfalls and how to avoid them. You'll also see someone yelling uselessly at an inanimate object, and you might find a lovely example of someone completely failing to express genuine remo...
| Format: | Video |
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| Language: | English |
| Language Notes: | In English. |
| Published: |
Bloomington, IL :
The Jeff Havens Company,
2018.
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| Series: | Academic Video Online
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| Subjects: | |
| Online Access: | Connect to this streaming video (Alexander Street Press) |
| Summary: | In this video, we discuss the various benefits of using a customer service script, as well as the potential pitfalls and how to avoid them. You'll also see someone yelling uselessly at an inanimate object, and you might find a lovely example of someone completely failing to express genuine remorse. This video will almost certainly spark a discussion about how to improve whatever script you're currently using. |
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| Item Description: | Title from resource description page (viewed October 08, 2019). |
| Physical Description: | 1 online resource (5 minutes) |
| Playing Time: | 00:04:07 |