Remarkable customer service. [4 of 8], When, if, and how to go off-script /

In this video, we discuss the various benefits of using a customer service script, as well as the potential pitfalls and how to avoid them. You'll also see someone yelling uselessly at an inanimate object, and you might find a lovely example of someone completely failing to express genuine remo...

Full description

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Bloomington, IL : The Jeff Havens Company, 2018.
Series:	Academic Video Online
Subjects:	Customer services. Service à la clientèle. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)