Design thinking. Measuring Impact /

Measuring the impact of your designing thinking innovation is not always easy. This video, "Measuring Impact," describes four levels of measurements: hard data, changes in perception (i.e., satisfaction), changes in the conversation (crucial in changing behavior), and changes in how people...

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Bibliographic Details

Other Authors:	Liedtka, Jeanne (Speaker)
Format:	Video
Language:	English
Language Notes:	In English.
Published:	Charlottesville, VA : University of Virginia Darden, 2016.
Series:	Design Thinking
Subjects:	Project management. Industrial management > Decision making. Problem solving > Study and teaching. Customer relations. Gestion de projet. Gestion d'entreprise > Prise de décision. Résolution de problème > Étude et enseignement. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)