Customer service video series. Episode 3, Little things matter /

Sweeping changes and flashy re-designs might get all the attention, but small improvements to customer service can make just as big an impact. This video will show you how. And it will do so without boring you to death. Enjoy!

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Bloomington, IL : The Jeff Havens Company, 2012.
Series:	Academic Video Online
Subjects:	Customer services. Consumer behavior. Service à la clientèle. Consommateurs > Comportement. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)