Customer service video series. Episode 1, A tale of two businesses /

This short, amazing history lesson will show you the difference between focusing on your customers and focusing on your bottom line. You'll also learn about some haunted buildings that might be close to where you live. Enjoy!

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Bloomington, IL : The Jeff Havens Company, 2013.
Series:	Academic Video Online
Subjects:	Best Buy (Firm) > Customer services. Circuit City Stores > Customer services. Best Buy (Firm) Circuit City Stores. Customer services. Service à la clientèle. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)