Remarkable customer service. [5 of 8], Striking a balance between too formal and too casual /

This video discusses the importance of establishing the right atmosphere in customer interactions. A too-casual approach can appear unprofessional, while a too-formal approach can be cold and off-putting. In addition to learning how to find the right balance, you'll also learn about an amazing...

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Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Bloomington, IL : The Jeff Havens Company, 2018.
Series:	Academic Video Online
Subjects:	Customer services. Business etiquette. Service à la clientèle. Savoir-vivre > Affaires. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)