Customer service video series. Episode 10, Sound excited already! /

You probably won't win a lot of business if you sound like you'd rather be getting your knee replaced than doing your job. This short video highlights the importance of enthusiasm in your interactions with customers, and you'll also learn a great way to call for help if you're ev...

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Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Bloomington, IL : The Jeff Havens Company, 2013.
Series:	Academic Video Online
Subjects:	Customer services. Consumer behavior. Employees > Attitudes. Service à la clientèle. Consommateurs > Comportement. Personnel > Attitudes. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)