Customer service video series. Episode 7, Dealing with irate customers /
Let's face it - customers are sometimes annoying. But ignoring them and their problems isn't always a great solution. (And by "isn't always" I mean "basically never.") This video will walk you through how to deal with angry or frustrated customers, as well as showc...
| Format: | Video |
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| Language: | English |
| Language Notes: | In English. |
| Published: |
Bloomington, IL :
The Jeff Havens Company,
2013.
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| Series: | Academic Video Online
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| Subjects: | |
| Online Access: | Connect to this streaming video (Alexander Street Press) |
| Summary: | Let's face it - customers are sometimes annoying. But ignoring them and their problems isn't always a great solution. (And by "isn't always" I mean "basically never.") This video will walk you through how to deal with angry or frustrated customers, as well as showcasing a few less-than-ideal approaches. How did we pack so much awesomeness into such a short video? Because we're efficient. You're welcome! |
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| Item Description: | Title from resource description page (viewed October 08, 2019). |
| Physical Description: | 1 online resource (5 minutes) |
| Playing Time: | 00:04:26 |