Customer service video series. Episode 7, Dealing with irate customers /

Let's face it - customers are sometimes annoying. But ignoring them and their problems isn't always a great solution. (And by "isn't always" I mean "basically never.") This video will walk you through how to deal with angry or frustrated customers, as well as showc...

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Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Bloomington, IL : The Jeff Havens Company, 2013.
Series:	Academic Video Online
Subjects:	Customer services. Consumer behavior. Service à la clientèle. Consommateurs > Comportement. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)