Customer service video series. Episode 4, Your wait time is approximately ... forever /

In this video you'll discover a fantastic way to irritate every existing and potential customer you have. Why would you want to learn that? So that you can do the opposite, of course!

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Bloomington, IL : The Jeff Havens Company, 2013.
Series:	Academic Video Online
Subjects:	Customer services. Consumer behavior. Service à la clientèle. Consommateurs > Comportement. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)