Customer service video series. Episode 8, Follow every rule /

Your business has established policies for good reasons. But what happens when you never think outside the box? This video will show you that sometimes, the exception is more important than the rule.

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Bloomington, IL : The Jeff Havens Company, 2013.
Series:	Academic Video Online
Subjects:	Customer services. Consumer behavior. Employee rules. Service à la clientèle. Consommateurs > Comportement. Règlement intérieur (Droit du travail) Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)