Cover Image

Hotlines. Episode 4, Controlling call time /

Staff in call centres need to be able to control call time and manage talkative callers politely. Key Learning Points: Be patient. Respond and move on. Ask questions or offer help. Summarise. Interrupt politely - use name. Stick to rules.

Bibliographic Details
Corporate Author: Ash Quarry Productions (Producer)
Format: Video
Language:English
Language Notes:In English.
Published: Bendigo, Victoria : Video Education Australasia, 2006.
Series:Business and education in video
Subjects:
Call centers > Employees > Training of.
Centres d'appels (Affaires) > Personnel > Formation.
Instructional films.
Films de formation.
Online Access:Connect to this streaming video (Alexander Street Press)
Description
Summary:Staff in call centres need to be able to control call time and manage talkative callers politely. Key Learning Points: Be patient. Respond and move on. Ask questions or offer help. Summarise. Interrupt politely - use name. Stick to rules.
Item Description:Title from resource description page (viewed Apr. 28, 2014).
Physical Description:1 online resource (15 min.).
Playing Time:00:15:22