Hotlines. Episode 4, Controlling call time /
Staff in call centres need to be able to control call time and manage talkative callers politely. Key Learning Points: Be patient. Respond and move on. Ask questions or offer help. Summarise. Interrupt politely - use name. Stick to rules.
| Corporate Author: | |
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| Format: | Video |
| Language: | English |
| Language Notes: | In English. |
| Published: |
Bendigo, Victoria :
Video Education Australasia,
2006.
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| Series: | Business and education in video
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| Subjects: | |
| Online Access: | Connect to this streaming video (Alexander Street Press) |
Internet
Connect to this streaming video (Alexander Street Press)Available Online
| Call Number: |
HF |
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|---|---|---|
| Call Number | Status | Get It |
| HF | Available | |