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Hotlines. Episode 2, Building relationships /

Call centre operators are often the first and most important point of contact with the customer. They need to have a positive approach to customers and learn to build rapport and be willing to help. Key Learning Points: Be enthusiastic. Take personal responsibility. Show interest. Engage with the cu...

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Bibliographic Details
Corporate Author: Ash Quarry Productions (Producer)
Format: Video
Language:English
Language Notes:In English.
Published: Bendigo, Victoria : Video Education Australasia, 2000.
Series:Business and education in video
Subjects:
Call centers > Employees > Training of.
Centres d'appels (Affaires) > Personnel > Formation.
Instructional films.
Films de formation.
Online Access:Connect to this streaming video (Alexander Street Press)
Description
Summary:Call centre operators are often the first and most important point of contact with the customer. They need to have a positive approach to customers and learn to build rapport and be willing to help. Key Learning Points: Be enthusiastic. Take personal responsibility. Show interest. Engage with the customer. Use the customer's name.
Item Description:Title from resource description page (viewed Apr. 28, 2014).
Physical Description:1 online resource (12 min.).
Playing Time:00:11:44