Hotlines. Episode 2, Building relationships /
Call centre operators are often the first and most important point of contact with the customer. They need to have a positive approach to customers and learn to build rapport and be willing to help. Key Learning Points: Be enthusiastic. Take personal responsibility. Show interest. Engage with the cu...
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| Format: | Video |
| Language: | English |
| Language Notes: | In English. |
| Published: |
Bendigo, Victoria :
Video Education Australasia,
2000.
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| Series: | Business and education in video
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| Subjects: | |
| Online Access: | Connect to this streaming video (Alexander Street Press) |
Internet
Connect to this streaming video (Alexander Street Press)Available Online
| Call Number: |
HF |
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| Call Number | Status | Get It |
| HF | Available | |