Boomerang /

Learn how to use the reciprocity urge to create happy customers and cooperative teams. How can we turn angry customers around? How can we get others to listen to us? How can we influence members of our team? The answer lies in understanding the reciprocity urge, the basic drive in all people to resp...

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Bibliographic Details

Corporate Author:	Ash Quarry Productions (Producer)
Format:	Video
Language:	English
Language Notes:	In English.
Published:	Melbourne, Victoria : Seven Dimensions, 2006.
Series:	Business and education in video
Subjects:	Communication. Customer relations. Office management. Office Management Bureaux > Organisation. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)