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This program is about delivering quality service to internal and external customers. It shows how to develop winning service attitudes, make everyone feel special, and handling difficult customers and problems.

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Melbourne, VIC : Seven Dimensions, 2014.
Series:	Human resource management online (video)
Subjects:	Customer services. Employee motivation. Employees > Attitudes. Psychology, Industrial. Service à la clientèle. Personnel > Motivation. Personnel > Attitudes. Psychologie du travail. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)