Hotlines. Episode 11, Solving problems /
When faced with a problem, staff need to clarify the issues clearly and constructively. They should be resourceful when offering plans or solutions. Key Learning Points: listen to the problem, express concern or apologize, commit to helping, clarify the details, summarize and confirm, provide a solu...
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| Format: | Video |
| Language: | English |
| Language Notes: | In English. |
| Published: |
Bendigo, Victoria :
Video Education Australasia,
2006.
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| Series: | Business and education in video
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| Subjects: | |
| Online Access: | Connect to this streaming video (Alexander Street Press) |
Internet
Connect to this streaming video (Alexander Street Press)Available Online
| Call Number: |
HF |
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| Call Number | Status | Get It |
| HF | Available | |