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Hotlines. Episode 3, Communicating clearly /

Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. Key Learning Points: Listen carefully to identify needs. Question to clarify and check. Give information clearly. Explain methodically. Ensure information is understood.

Bibliographic Details
Corporate Author: Ash Quarry Productions (Producer)
Format: Video
Language:English
Language Notes:In English.
Published: Bendigo, Victoria : Video Education Australasia, 2006.
Series:Business and education in video
Subjects:
Call centers > Employees > Training of.
Customer relations.
Centres d'appels (Affaires) > Personnel > Formation.
Instructional films.
Films de formation.
Online Access:Connect to this streaming video (Alexander Street Press)

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Connect to this streaming video (Alexander Street Press)

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