Communicating non-defensively /

This video shows that all of us must be responsible for how we deliver and receive messages, as well as the symptoms and consequences of inappropriate defensiveness. Many people have reasons for believing they're being attacked. Defensive behavior can lead to hurt feelings, arguments and hostil...

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Bibliographic Details

Other Authors:	Dexter, Denise (Director, Producer)
Format:	Video
Language:	English
Language Notes:	This edition in English.
Published:	Carlsbad, CA : CRM Learning, 1994.
Series:	Global business and economics in video
Subjects:	Business communication. Communication dans l'entreprise. Educational films. Films éducatifs.
Online Access:	Connect to this streaming video (Alexander Street Press)