Cutting edge communication. Episode 15, Enhancing service /

Service is integral to Cutting Edge; if a client is not happy, they can lose business. Marcus likens service to a gecko's suction capacity; once you get a client, you never let him/her go. Marcus introduces Barney Bradley who instructs everyone to close eyes and imagine a computer support frust...

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Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Melbourne, Victoria : Seven Dimensions, 2013.
Series:	Business and education in video
Subjects:	Communication. Customer relations. Information. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)