Difficult people and situations. Episode 2, Damage control /
An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills.
| Format: | Video |
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| Language: | English |
| Language Notes: | In English. |
| Published: |
Melbourne, Victoria :
Seven Dimensions,
2014.
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| Series: | Business and education in video
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| Subjects: | |
| Online Access: | Connect to this streaming video (Alexander Street Press) |
| Summary: | An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills. |
|---|---|
| Item Description: | Title from resource description page (viewed Apr. 28, 2014). |
| Physical Description: | 1 online resource (14 min.). |
| Playing Time: | 00:13:40 |