Difficult people and situations. Episode 2, Damage control /

An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills.

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Melbourne, Victoria : Seven Dimensions, 2014.
Series:	Business and education in video
Subjects:	Communication. Customer relations. Information. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)