J.C. Penney should apologize to customers : Pedraza /

Milton Pedraza, CEO of the Customer Culture Institute, discusses the outlook for J.C. Penney and actions they can take to win back consumers. He speaks on Bloomberg Television's In The Loop.

Bibliographic Details

Corporate Author:	Bloomberg News (Firm) (Producer)
Format:	Video
Language:	English
Language Notes:	In English.
Published:	New York : Bloomberg, 2013.
Series:	Business and education in video
Subjects:	Customer relations. Retail trade. Commerce de détail. Television news programs. Téléjournaux.
Online Access:	Connect to this streaming video (Alexander Street Press)