Customer service basics : service with a smile /
This program follows the employees of a fictional coffee company as they learn from past customer service mistakes. It also outlines the three components of high-quality customer service: listening to the customer, anticipating needs, and admitting mistakes.
| Other Authors: | , |
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| Format: | Video |
| Language: | English |
| Language Notes: | In English. |
| Published: |
Owatonna, MN :
Learning ZoneXpress,
2011.
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| Series: | Academic Video Online
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| Subjects: | |
| Online Access: | Connect to this streaming video (Alexander Street Press) |
| Summary: | This program follows the employees of a fictional coffee company as they learn from past customer service mistakes. It also outlines the three components of high-quality customer service: listening to the customer, anticipating needs, and admitting mistakes. |
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| Item Description: | Title from resource description page (viewed April 19, 2018). |
| Physical Description: | 1 online resource (22 min.) |
| Playing Time: | 00:22:01 |