Customer service basics : service with a smile /

This program follows the employees of a fictional coffee company as they learn from past customer service mistakes. It also outlines the three components of high-quality customer service: listening to the customer, anticipating needs, and admitting mistakes.

Bibliographic Details

Other Authors:	Halula, Wes, 1971- (Director, Producer), Halula, Jenica (Producer)
Format:	Video
Language:	English
Language Notes:	In English.
Published:	Owatonna, MN : Learning ZoneXpress, 2011.
Series:	Academic Video Online
Subjects:	Customer services. Service à la clientèle. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)