Cutting edge communication comedy series. Handling anyone difficult /

Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol off...

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Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Melbourne, VIC : Seven Dimensions, 2013.
Series:	Human resource management online (video)
Subjects:	Industrial relations. Psychology, Industrial. Problem employees. Psychology, Industrial Relations industrielles. Psychologie du travail. Employés à problèmes. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)