Cutting edge communication. Episode 37, Responding thoughtfully /

Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). Carol tells the team that people do not listen supportively or respond thoughtfully to each other. She uses the acronym CRAP when she talks about supportive listening. In Clarifying, Sam and Michael demonstrate an...

Full description

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Melbourne, Victoria : Seven Dimensions, 2013.
Series:	Business and education in video
Subjects:	Communication. Office management. Office Management Bureaux > Organisation. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)