Mastering difficult conversations. How to give and receive criticism /

This video contains everything you need to handle even the most difficult conversations with employees. It teaches you the skills you need to handle difficult situations, give and receive feedback, manage tricky conversations, and communicate more effectively.

Bibliographic Details

Format:	Video
Language:	English
Language Notes:	In English.
Published:	Bethesda, MD : Columbia Books, 2009.
Series:	Human resource management online (video)
Subjects:	Business communication. Interpersonal communication. Personnel management. Industrial relations. Communication dans l'entreprise. Communication interpersonnelle. Personnel > Direction. Relations industrielles. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)