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Communication in the workplace. Customer service /

This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention to the needs of external customers can result in a loss of sales and profit for an organis...

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Bibliographic Details
Corporate Author: Video Education Australasia (Producer)
Format: Video
Language:English
Language Notes:In English.
Published: Bendigo, Victoria : Video Education Australasia, 2007.
Series:Business and education in video
Subjects:
Business losses.
Customer relations.
Office management.
Office Management
Pertes (Comptabilité)
Bureaux > Organisation.
Instructional films.
Films de formation.
Online Access:Connect to this streaming video (Alexander Street Press)
Description
Summary:This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention to the needs of external customers can result in a loss of sales and profit for an organisation. Loss of sales, jobs and productivity can also be a product of poor internal service.
Item Description:Title from resource description page (viewed Apr. 28, 2014).
Physical Description:1 online resource (27 min.).
Playing Time:00:26:36