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Hotlines. Episode 5, Conveying a professional image /

People in call centres are the window into their organisation. They need to present a professional image over the phone. This program covers the importance of speaking well, welcoming customers and using effective protocols for putting people on hold and transferring calls. Key Learning Points: Spea...

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Bibliographic Details
Corporate Author: Ash Quarry Productions (Producer)
Format: Video
Language:English
Language Notes:In English.
Published: Bendigo, Victoria : Video Education Australasia, 2006.
Series:Business and education in video
Subjects:
Call centers > Employees > Training of.
Centres d'appels (Affaires) > Personnel > Formation.
Instructional films.
Films de formation.
Online Access:Connect to this streaming video (Alexander Street Press)
Description
Summary:People in call centres are the window into their organisation. They need to present a professional image over the phone. This program covers the importance of speaking well, welcoming customers and using effective protocols for putting people on hold and transferring calls. Key Learning Points: Speak clearly. Avoid jargon and slang. Greet warmly Ask permission to hold. Respect customers on hold. Explain transfers. Offer more service.
Item Description:Title from resource description page (viewed Apr. 28, 2014).
Physical Description:1 online resource (12 min.).
Playing Time:00:11:36