Hotlines. Episode 5, Conveying a professional image /
People in call centres are the window into their organisation. They need to present a professional image over the phone. This program covers the importance of speaking well, welcoming customers and using effective protocols for putting people on hold and transferring calls. Key Learning Points: Spea...
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| Format: | Video |
| Language: | English |
| Language Notes: | In English. |
| Published: |
Bendigo, Victoria :
Video Education Australasia,
2006.
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| Series: | Business and education in video
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| Subjects: | |
| Online Access: | Connect to this streaming video (Alexander Street Press) |
Internet
Connect to this streaming video (Alexander Street Press)Available Online
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HF |
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| Call Number | Status | Get It |
| HF | Available | |