Holding the line.
This programme was made for anyone who uses the telephone to offer counselling, support or information. It considers the issues involved that anyone who engages in this kind of work needs to be aware of, and shows how to use counselling skills effectively over the telephone. It explains what's...
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| Format: | Video |
| Language: | English |
| Language Notes: | English. |
| Published: |
Newport, Wales :
University of Wales, Newport,
2003.
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| Series: | Counseling and therapy in video.
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| Subjects: | |
| Online Access: | Connect to this streaming video (Alexander Street Press) |
| Summary: | This programme was made for anyone who uses the telephone to offer counselling, support or information. It considers the issues involved that anyone who engages in this kind of work needs to be aware of, and shows how to use counselling skills effectively over the telephone. It explains what's different about telephone work, and explores the benefits and drawbacks that confront anyone who uses this form of communication. It also demonstrates some specific techniques for offering help over the phone. If you use the telephone as a way of offering help in any form then this programme will be of benefit to you. |
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| Physical Description: | 1 online resource (75 min.). |
| Playing Time: | 01:14:57 |
| Audience: | For professional psychology therapists and psychology students. |