CUSTOMER-DRIVEN ORGANIZATION : employing the kano model.

Introducing the Kano ModelCase-in-Point: Power of Kano in Action Case-in-Point: Delightful Service C.I.P. 1 C.I.P. 2 Case-in Point: Performing C.I.P. 1 C.I.P. 2a C.I.P. 2bShifting FocusCase-In-Point: Communication and ContextCase-in-Point: Explicit versus Implicit NeedsCase-in-Point: Voice of the Cu...

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Bibliographic Details

Main Author:	COLEMAN, SR
Corporate Author:	Taylor & Francis
Format:	eBook
Language:	English
Language Notes:	English.
Published:	[Place of publication not identified] CRC Press, 2017.
Subjects:	Customer services. Manufacturing industries > Customer services. Service à la clientèle. Industrie manufacturière > Service à la clientèle. Customer services Electronic books.
Online Access:	Connect to the full text of this electronic book